At MAHAK LONDON LTD, your satisfaction with our exquisite perfumes is paramount. We are dedicated to providing products of the highest quality and an exceptional shopping experience. This policy details your rights and our procedures for returns and refunds, crafted to be fully compliant with UK consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Please review this policy thoroughly before completing your purchase. Your continued patronage signifies your acceptance of these terms.

1. Your Right to Cancel (Change of Mind - The "Cooling-Off Period")

As a valued consumer, you possess a statutory right to cancel your order for any reason, without incurring a penalty, within a 14-calendar day "cooling-off period." This period commences from the day you, or a designated third party (excluding the carrier), physically receive your goods. For orders comprising multiple items delivered on separate dates, the cancellation period begins on the day you receive the final item.

How to Initiate a Cancellation: To exercise your right to cancel, you must unequivocally inform us of your decision. This can be achieved by sending a clear statement (e.g., an email) to our dedicated customer service team:

Email: sales@mahaklondon.com

To meet the cancellation deadline, it is imperative that your communication concerning your decision to cancel is sent before the 14-day cancellation period expires.

Effects of Valid Cancellation (for Eligible Returns): Upon valid cancellation of an eligible item, we will reimburse all payments received from you, including the costs of our standard delivery service. Please note, any supplementary costs incurred due to your selection of a delivery method more expensive than our least expensive standard option will not be reimbursed.

Reimbursement will be processed without undue delay, and in any event, no later than:

14 days following our receipt of the returned goods, or

(If earlier) 14 days after the day you provide irrefutable evidence that you have dispatched the goods for return, or

14 days after the day on which we are informed of your decision to cancel, if no goods were supplied.

We will execute the reimbursement using the same payment method employed for the initial transaction, unless you have explicitly agreed to an alternative method. Under no circumstances will you incur any fees as a result of the reimbursement.

2. Crucial Exceptions to the Right to Cancel (Specific to Perfumes & Hygiene)

Please be acutely aware that your right to cancel for a change of mind does NOT extend to goods sealed for health protection or hygiene reasons, if these goods are unsealed by you after delivery.

Specific Application for MAHAK LONDON LTD Perfumes: Our perfumes are meticulously packaged and sealed (e.g., with tamper-evident cellophane wrapping, a sealed outer box, or a dedicated seal on the product itself) to guarantee product integrity, freshness, and adherence to health and hygiene standards. If this original, protective seal is broken, removed, or compromised in any way after delivery, the specific perfume product becomes ineligible for return or exchange under the change of mind provision.

This strict policy is essential to uphold the highest hygiene standards and protect all our customers by preventing the potential resale of products that may have been opened, sampled, used, or exposed to external contaminants. We strongly advise all customers to confirm their purchase decision prior to breaking any product seals.

3. Returning Goods Following Cancellation (Applicable to Eligible Items Only)

Should you cancel an order for an item that is eligible for return (i.e., where the perfume's hygiene seal remains intact and unbroken), you must dispatch the goods back to us without undue delay, and no later than 14 days from the day you notified us of your cancellation. The deadline is considered met if the goods are sent before the 14-day period expires.

Responsibility for Return Costs: You are solely responsible for the direct costs associated with returning the goods. For your protection and peace of mind, we highly recommend utilising a trackable, insured shipping service and retaining proof of postage.

Condition of Returned Goods: We reserve the right to make a proportionate deduction from your reimbursement for any loss in the value of the goods, if such loss is a result of your unnecessary handling. This pertains to handling that goes beyond what is strictly necessary to establish the nature, characteristics, and functioning of the goods (e.g., handling exceeding what would be reasonably permitted in a retail store). This provision, however, does not apply if the product's hygiene seal has been broken, as that falls under Section 2.

Procedure for Obtaining Return Address: To ensure your return is processed accurately and efficiently, you must email us at sales@mahaklondon.com to obtain the designated return address and any specific packing or shipping instructions. Please do not send returns to any address other than the one provided by our customer service team, as this may result in delays or non-receipt of your return.

4. Faulty, Damaged, or Not As Described Goods (Your Statutory Rights)

Your rights under the Consumer Rights Act 2015 are paramount and unaffected by any other provision in this policy. If you receive a product from MAHAK LONDON LTD that is genuinely:

Faulty: Contains a manufacturing defect or does not work as expected.

Damaged: Was damaged during transit and arrived in an unacceptable condition.

Not As Described: Significantly differs from the description or images provided on our website.

Please contact us immediately upon discovery of the issue at sales@mahaklondon.com. Kindly provide comprehensive details of the problem and, if appropriate, supporting photographic or video evidence. We will then provide specific instructions for the return of the item. Depending on the nature and timing of the reported issue, you may be entitled to a refund, replacement, or repair.